RETURNS & EXCHANGES
At Instyle Boutique, we want to make sure you LOVE your new purchase! If you're not in love with your new online purchase- that's okay! We offer a money back 14 day guarantee. If 14 days have gone by since your day of purchase, unfortunately we can’t offer you a refund or exchange.We do not offer refunds for items purchased in store. For full price purchases, we will happily offer you an in store credit or exchange if you are not happy with your purchase or have changed your mind. We do not offer refunds if you purchase a sale item - we can however offer you an exchange or credit note if returned within 7 days. Refunds are only given on sale items if the garment is assessed as faulty by the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To be eligible for a return, your item must be unwashed, unworn, tags attached and in the same condition that you received it. It must also be in the original packaging. Please take care when trying on your items to avoid makeup marks and perfume transfer.
To lodge your return, please fill out the returns form enclosed in your package or alternatively email firstname.lastname@example.org and request an online returns form. Once your return is received and inspected, we will proceed to refund or exchange as per your request (providing your return is accepted).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We take all care to ensure that our items are thoroughly inspected before being sent out to you. We are happy to issue you with a refund in the case of a manufacturing fault. If you've received an item that is faulty, please contact us immediately. Once your return is received and inspected, we will contact you to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This amount should appear on your card within 7 business days.
In all cases, we recommend getting a tracking number from Australia Post for your return. Instyle Boutique takes no responsibility for parcels lost in transit in being returned to us. We do not recommend marking parcels "return to sender" as a form of returning goods to us.